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  • Consulting & Strategy

Integrated Supplier and Retailer APIs into a Digital Platform for Tours and Attractions

Travel & Hospitality
Posted On: 23 October, 2023

About the Client

Has headquarters in the US.

Manages a platform that digitally connects supply and demand operations across the tours and activities distribution ecosystem.

Serves a large number of sectors, including resellers, hotels, and airlines.

Offers middleware solutions that help operators sell more tickets, enhance guest check-ins, and improve fraud prevention and payment reconciliation.

Business Needs

  • Become a leading channel manager for tours and attractions
  • Enable fast bookings and automated reconciliation for resellers
  • Allow for flexible white labeling to reflect each reseller’s brand identity
  • Reduce the go-to-market time
  • Broaden the end-user reach
  • Deploy a unified platform

Solutions

Assimilated the existing platform and built integrations with large operators and resellers, such as Peek+, Juniper, Farah Experiences, Vivaticket, Ctrip, and Vegas.com.

Designed a branded reseller portal to manage the inventory, bookings, availability, and pricing from a single platform.

Onboarded a skilled team with deep domain knowledge of the tours and attractions sector.

Warranted efficient functional and technical knowledge management for new resources.

Integrated the platform with ‘Google Things to Do’.

Business Impact

  • Achieved 15% increase in revenue through higher bookings driven by enhanced channel manager integrations
  • Resellers experienced 25% reduction in time spent on bookings and reconciliation
  • Retailers onboarded to the platform saw 10% rise in direct bookings
  • Associated retailers earned 5% higher margin on sales

Technology Stack

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Integrating Supplier and Retailer APIs_Tech stack.webp
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