The client is a trusted partner to hotel chains worldwide.
Their services include business intelligence, a reservations and booking engine, media, web and video services, and guest management.
The company offers innovative cloud-based solutions that help drive revenue growth.
The client wanted to leverage Generative AI to tap into historical data and past solutions, enabling faster and more efficient resolution of hoteliers’ challenges.
Hoteliers sought solutions that could harness data analytics to generate operational insights and streamline enterprise client onboarding for faster time-to-value.
One of the requirements was to modernize the CRS platform.
Additionally, they wanted to build an end-to-end integrated application that would empower hoteliers to seamlessly pull and push data to the relevant third-party applications.
We developed a GenAI solution that identified proven methods and approaches from past cases, enabling effective and timely resolution of similar issues.
We created a BI application to monitor key metrics such as average daily rate, revenue per available room / booking, and average rate index.
We delivered a greenfield enterprise backend to streamline onboarding of large hotel chains and room inventories for client operations teams.
We modernized CRS modules (rate, policy, booking, guest profile) by migrating from a monolith to a microservices architecture.
We helped with integration of PMS, GDS, OTA, and Google Hotel Search to synchronize ARI and reservation updates, adapting to technical constraints. Our teams also built a field mapping tool that facilitated quicker implementation of integrations with third-party travel partners.
