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Accelerate business transformation with next-gen managed services

With continued technology advancements and evolving customer needs, enterprises are stretching their boundaries to drive positive business outcomes. And while they focus on seizing opportunities to scale business, they want a trusted service provider who will empower them with IT innovation and deliver seamless customer experience.

Cybage Infranetic powered by ServiceNow furthers your entire Customer Service Management and IT functions to elevate customer satisfaction levels and build a robust infrastructure support model. We ensure high availability of your infrastructure and meet stringent business SLAs through automated digital workflows and processes. Whether it is resolving IT incidents or fulfilling customer service requests, we streamline your service delivery with proactive and efficient operations. By offering a consumption-based model of pay as you go, we enable you to focus on your core business and maximize returns from your IT investment with year-on-year cost optimization.

Armed with a team of ServiceNow-certified experts with diverse industry expertise, we cater to your unique business requirements with our combined capabilities, boosting your organization’s competitiveness and time to revenue.

Service Benefits

High accountability
Exceptional customer service experience
High availability infrastructure
Optimized 24/7 support
Increased productivity and efficiency
Reduced IT services costs
Insights-driven decision making
Prompt and accurate service execution

Service Offerings

  • Branded Self-Service Portal
  • Omnichannel (web, email, mobile, chat)
  • Knowledge Management
  • AI-powered Virtual Agent
  • Predictive Intelligence using AI and ML
  • Analytics and Dashboards
  • Survey Management, CSAT Management
  • Automated Workflows
  • ITIL Process Workflows - Incident, Problem, Change, Release
  • Asset Management
  • Integrations

Achieve operational excellence, drive business results. Talk to us