The way you treat your customers speaks a lot about you as a brand. Uninformed agents, disconnected service channels, and long hold times can be a pain for today’s connected customers who expect quick, personalized, and intelligent service anytime and anywhere. As competition gets fierce by the day, a drop in service standards can be detrimental to business growth. In such a scenario, introducing new tactics such as marketing automation will not only help eliminate time-consuming, repetitive tasks but also serve customers better in their moments of need.

As a Salesforce Silver Consulting Partner, we make service convenient and drive accurate interactions by empowering agents with a 360-degree view of the customer. Our Salesforce Service Cloud Consulting team ensures you are equipped with the right tools to solve complex problems and deliver unparalleled customer success.

Our Key Solutions

  • Faster Case Resolution
  • Omnichannel Customer Engagement
  • AI-powered Predictive Intelligence
  • Automated Customer Service Workflows
  • Increased Agent Productivity

Our Solution Capabilities

  • Case Management
  • Knowledge Management
  • Escalation
  • Integration
  • Data Mitigation
  • Reports & Dashboard
  • Heroku
  • Lightning
  • Mobile
  • Analytics