Remote Infrastructure Management

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Maintaining a strong infrastructure team may be challenging when your focus is on delivering new business value—responding to changes, both technological and regulatory; and managing operational costs. Our Infrastructure Management teams work 24x7x365 to maintain your IT infrastructure. Our Network Operations Center (NOC) proactively monitors and maintains your systems and servers’ health and application hosted on it, ensuring high service uptime. We provide a spectrum of solutions based on your changing needs meeting stringent SLAs for your business goals.

Our capabilities include:

 

Network Operations Center: IT infrastructure is the backbone of business and keeping the infra up and running is very important. Monitoring the infrastructure is the first level where the incidents can be stopped and the impact can be avoided.

With our dedicated NOC setup and experienced professionals we ensure that the infrastructure is monitored 24 hours 365 days. Our team of experienced professionals ensure that the server health is always green and there is no degradation of services. This is achieved by continuous monitoring and integration of the right tools and processes. Our team identifies the issues and acts on it even before it gets triggered. Cybage offerings include:

  • Dedicated NOC setup
  • Proactive monitoring
  • Dedicated incident managers
  • Integration of right tools in environment
  • Process setup and improvements
  • Technical documentation
  • 24x7 resource availability
  • End-to-end ownership of incidents

Data Center Management:

With our expertise and highly skilled professionals we provide end-to-end data center management. Be it in premise or cloud, we ensure that all the incidents and requests are addressed rightly within the stipulated time. With our stringent SLAs in place we ensure the highest quality standards. Our services include:

Data center design and architecture: We provide assistance for improving the existing infrastructure or even if the need is to migrate or build it from scratch. Our team of architects and Center of Excellence have experienced architects who will take care of all your needs right from building the infrastructure to optimization.

Server administration: With our stringent SLAs and experienced and certified professionals we ensure the infrastructure is always up and running with 99.999% uptime. Our dedicated team provides round the clock support to the infrastructure and owns the tickets/incidents to closure. We provide:

  • Windows administration
  • UNIX administration
  • Security and patch management
  • Application support
  • Incident management
  • Change management
  • Vendor coordination
  • Infrastructure optimization
  • Cost optimization

Network administration: Network is an important aspect in infrastructure. A smallest dip can cause huge impact. With our experience and certified professionals, we ensure the network is always up and the services are not degraded. We provide both voice network as well as data network solutions.

Cloud administration and DevOps:

  • AWS
  • Microsoft Azure
  • Google cloud
  • Cost optimization
  • Infrastructure scaling
  • Managing cloud services
  • Automation
  • Right tools integration
  • Deployment and migration
  • Release management

Storage & back up administration

  • Setup and storage provisioning
  • Manage and monitor storage activities
  • Back up management

Database Administration

Know more about the science of managing business processes, data, and remote infrastructure. Start a conversation with us

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