Returns management has become an important part of the order fulfillment cycle. Delivery errors are increasing exponentially with the continuous growth of omnichannel commerce, direct store shipments, direct home shipments, and complex global sourcing. Mastering the returns management or reverse logistics process has a direct impact on the cost of doing business and on the level of customer service.
Returns management operations get less attention and are generally placed under a subsidiary part of the existing logistics functions, directly affecting a company’s brand value, supply chain efficiency, and customer satisfaction.
Cybage has provided solutions for returns management processes that integrate with traditional logistics solutions such as WMS and TMS. We have also implemented an information management system that provides business intelligence to deal with reverse logistics challenges.
Capabilities in Returns Management
- Returns pickup and transportation
- Warehouse returns
- Return Merchandise Authorization (RMA)
- Return to vendor
- Service parts management
- Product tracking
- Internet messaging
- Integration with e-commerce platforms