This paper explores the dynamics of the hospitality sector under numerous environments. It gives a quick situational analysis of the COVID disruption, transformation of the hospitality landscape, and multi-dimensional viewpoints of key stakeholders. It gives an account of the changing paradigm of the customer perspective and the role of digital platforms to accelerate business transformation and regain lost ground. It brings in differentiating thoughts of a conglomerate platform to drive change and provides a brief about the entire customer platform landscape with the introduction of the one platform that is equipped to function as an entire conglomerate platform. The paper investigates why this one platform has more value over proprietary hospitality platforms, and how it is adequate to satisfy the needs of the entire industry. The paper connects market research and strategies that businesses could adopt regarding long-term expenditure and preparation.
Cybage studies the current state of the hospitality industry to define its future roadmap. Instead of evaluating COVID-19 disruption in silos, we converge it with digital transformation and the bandwagon of key entities’ expectations to deliver solutions for the hospitality industry’s value chain needs. Cybage understands the journey will be unique to each hotelier aligned to their strategic business priorities. Our final step has been to translate the results of the analysis into concrete actions to overturn the existing situation and prepare for any unprecedented future.
In the evolving and demanding business environment, the aviation industry was not left far behind to feel the heat. The radical changes in the aviation industry due to the low-cost business model and the rising oil prices put massive pressure on the network carriers to reduce their costs.
The hospitality industry is heavily relied on technology and data to make the best strategic decisions and Revenue Management is at the core of this tech-revolution.
The Airline industry is not only subject to an unpredictable price pressure, but it is also facing steady increases in fixed costs of which fuel, landing fees, environmental taxes, and regulations are among the more prominent ones.
A few years ago, the industry redefined the technique of creating and distributing content as brands promised to be more customer-focused.
The growth of businesses in the Travel & Hospitality industry has resulted in a myriad of integrations between enterprise systems.
Enterprise hotel chains, by their very nature, tend to contain many disparate systems and applications which provide various services. Hotels rely on these systems to run their dayto- day business.
Mobile devices have been around for more than a decade now. Phones and tablets are no longer aspirational products; they have opened doors to new business avenues.
Creating a killer social media campaign is not about relying on a great brand or having the right assets.
Today dining or even fine dining is no longer only about great food, but also about guest experience. Guest experience is the yardstick of a restaurant’s success.
NDC is a new messaging standard used by the Airline industry for inventory distribution. This whitepaper discusses how NDC can help the Airline industry and provide today’s digital-savvy clients with information at their fingertips.
