In an increasingly competitive and ever-evolving market scenario, the ability to quickly assemble high-performance teams that can perform as quickly as change determines success. Cybage Support Services help you secure this decisive advantage over your competition. Regardless of the support option you seek, our team ensures you receive the absolute best solution for your every need, thereby empowering, engaging, and structuring your business for long-term success.
Support Services at Cybage is a full-fledged, independent department supporting more than 40 clients across varied domains such as Travel & Hospitality, Media & Entertainment, and E-commerce.
Support Services highlights
Support Services offerings:
- Technical Support
- ITeS & BPO
- Remote Infrastructure Management (RIM)
Support Services tiers
|Tier 1 :
Customer or semi-technical support: The first point of contact (PoC) for any customer or technical queries for assisting clients or end users in the products or applications.
Data processing: At this stage, resources typically perform data entry or other basic transaction processing tasks that don’t require specialized skills.
Tier 2 :
High-end technical support driven by engineers including real-time bug fixing or maintenance of projects, production support, system administration, code change or modification, and maintenance tasks.
In this highly competitive offshore segment, we stand out as a leading cost-effective solutions provider offering clients the following benefits: