The client is a known brand in biometric solutions, specializing in mobile and digital identity technologies. They develop commercially successful multi-modal biometric devices and deploy large-scale, custom solutions for enrollment and authentication in over 30 countries, including the U.S., India, and Saudi Arabia.
The client wanted to improve its biometric solutions to stay competitive and meet increasing customer demands. They aimed for seamless performance, usability, and scalability amid rapid technological advancements. Their goals were to:
- Upgrade technology to deliver a better user experience, support multiple devices, and improve performance.
- Create a self-service portal that offers insights into biometric programs and device management.
- Implement subscription-based licensing for customers and partners.
- Integrate third-party APIs to expand business reach and drive innovation in biometric device usage.
- Develop a rich website experience for seamless browsing and integrated e-commerce.
Cybage delivered end-to-end cloud-native modernization through platform reengineering, enabling a resilient and high-performance application architecture.
- We achieved comprehensive application and UI modernization by reducing technical debt and implementing modern SPA, component-driven design, and responsive web experiences.
- Our experts developed cloud-native services, APIs, and SDKs to support seamless multi-device integration, third-party connectivity, and extensible biometric capabilities.
- Through agile delivery, automation, and gated quality controls, including security and vulnerability assessments, we ensured improved reliability and compliance.
- We accelerated time-to-market by streamlining release cycles and automating pipelines.
- Our team enabled a unified digital ecosystem with subscription-based licensing, DIY management dashboards, native mobile applications, and a modernized website with integrated e-commerce.
The modernized solution empowered the client to achieve their business objectives with improved agility, scalability, and customer satisfaction.
- 75% effort savings achieved using an automation framework for web application development, reducing time and costs.
- Enabled a seamless multi-platform, multi-device experience for the customer portal, ensuring consistent performance across web and devices.
Reduced support calls significantly with the DIY portal and insights, improving overall efficiency. - Improved customer experience through built-in e-commerce, providing a quick, hassle-free buying and onboarding process.
- Enhanced platform monetization with subscription-based licensing, increasing revenue opportunities.
- Created new offerings and value propositions through SDK for third-party integrations, expanding business reach.
