Skip to main content
Cybage overhauled the credit card origination platform of a retail bank_Web Banner

Success Story

Services:
  • Product Engineering

Cybage Overhauled the Credit Card Origination Platform of a Retail Bank for Quick, Objective Decisioning

Enterprise Fintech Solutions
Posted On: 21 March, 2024

About the Client

  • Over 120-year-old retail bank offering banking products and services
  • Is part of a group that operates in the US, the Caribbean, and Latin America, holding $48.3 billion in total assets
  • Caters to customers in the banking, finance, and investment verticals
  • Has 8000+ employees and $41 billion in AUM

Business Needs

  • Simplify credit card origination to help in quick decisioning
  • Develop a centralized fraud tracking system for case logging and compliance
  • Automate workflow to reduce the manual processing of applications
  • Provide high availability origination platform for internet customers with minimal downtime
  • Create highly customizable interfaces for channels and partner organizations
  • Provide seamless integration with external banking technology services, including credit bureaus, TSYS, and documentum

Solutions

  • Re-engineered loan initiation platform of a leading ISV to cater to the credit card origination workflow of customers
  • Refactored existing complex business rules into simpler business processes using Provenir repository configuration
  • Developed white-label  credit card origination platform for channel partners
  • Used low-code platform (OutSystems) to achieve speedy delivery
  • Implemented fraud detection  portal, a common bank fraud case management platform  
  • Architected PoC for Auto Loan Business Unit  using Salesforce
  • Participated in Salesforce development activities using the nCino platform

Business Impact

  • Multi-channel interface resulted in increased product reach
  • Automation of origination workflows reduced processing time for credit cards by 30%
  • Automated credit decisioning, powered by banking software solutions, has minimized manual errors for credit card sanctions
  • Centralized fraud portal helps with better tracking & quicker resolutions by up to 50%
  • Optimized maintenance cost and boosted efficiency of decisioning operations
  • Simplified customization of decisioning business rules with minimum downtime

Technology Stack

Cybage overhauled the credit card origination platform of a retail bank_Tech stack
Related Success Stories
Success Stories
Scalable Product Quality Through Integrated BA, QA & Documentation for a Cloud-based FinTech Leader
Posted On:
Scalable Product Quality Through Integrated BA, QA &…
Read how Cybage’s integrated BA, QA, and documentation approach enhanced scalability, product quality, and release…
Read Full Story
Success Stories
We Enhanced Application Delivery Through Automated Testing and Seamless UI Implementation Mobile Banner_Thumbnail.webp
Posted On:
We Enhanced Application Delivery Through Automated Testing…
Discover how automation and intuitive UI design accelerated application delivery and improved user
Read Full Story
Sectors We Serve
Let's Get Moving!

Your purpose, our passion. Connect with us and let's make things happen.

Lets-Get-Moving

I have read and agree to the Privacy Policy.