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Success Story

Services:
  • Product Engineering

Cybage Overhauled the Credit Card Origination Platform of a Retail Bank for Quick, Objective Decisioning

Enterprise Fintech Solutions
Posted On: 21 March, 2024

About the Client

  • Over 120-year-old retail bank offering banking products and services
  • Is part of a group that operates in the US, the Caribbean, and Latin America, holding $48.3 billion in total assets
  • Caters to customers in the banking, finance, and investment verticals
  • Has 8000+ employees and $41 billion in AUM

Business Needs

  • Simplify credit card origination to help in quick decisioning
  • Develop a centralized fraud tracking system for case logging and compliance
  • Automate workflow to reduce the manual processing of applications
  • Provide high availability origination platform for internet customers with minimal downtime
  • Create highly customizable interfaces for channels and partner organizations
  • Provide seamless integration with external banking technology services, including credit bureaus, TSYS, and documentum

Solutions

  • Re-engineered loan initiation platform of a leading ISV to cater to the credit card origination workflow of customers
  • Refactored existing complex business rules into simpler business processes using Provenir repository configuration
  • Developed white-label  credit card origination platform for channel partners
  • Used low-code platform (OutSystems) to achieve speedy delivery
  • Implemented fraud detection  portal, a common bank fraud case management platform  
  • Architected PoC for Auto Loan Business Unit  using Salesforce
  • Participated in Salesforce development activities using the nCino platform

Business Impact

  • Multi-channel interface resulted in increased product reach
  • Automation of origination workflows reduced processing time for credit cards by 30%
  • Automated credit decisioning, powered by banking software solutions, has minimized manual errors for credit card sanctions
  • Centralized fraud portal helps with better tracking & quicker resolutions by up to 50%
  • Optimized maintenance cost and boosted efficiency of decisioning operations
  • Simplified customization of decisioning business rules with minimum downtime

Technology Stack

Cybage overhauled the credit card origination platform of a retail bank_Tech stack
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