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A Biometric Solutions Company Saved 75% Effort With Automation_Web banner.webp

Success Story

Services:
  • Product Engineering
  • Technology Solutions

Tech Modernization and Integrations for a Biometric Solutions Provider for a Multiplatform, Multi-device, and Unified Customer Experience

Software & Hi-Tech
Posted On: 21 March, 2024

About the Client

  • Develops custom biometric solutions for large-scale enrollment and authentication programs in the U.S., India, Saudi Arabia, Indonesia, and Pakistan
  • A biometric solutions company with a long, successful history of advanced biometric innovations
  • Extensive business and technical expertise in fingerprint, iris, and facial recognition technologies
  • 100+ Satisfied Customers 30+ Countries

Business Needs

  • Upgrade and transform technology to enable better user experience, support multiple devices, and provide better performance
  • Develop an all-encompassing, self-service portal that provides useful insights into programs/use cases (biometric devices) and their management
  • Introduce subscription-based licensing for customers and partners
  • Implement efficient third-party API integration to expand business reach and innovation in use of biometric devices
  • Develop a rich website experience that offers seamless browsing and an integrated e-commerce

Solutions

  • Implemented architectural and tech transformation and enabled tech debt reduction with: Modern UI with SPA Component-driven design Responsive web pages
  • Introduced agile, automation, and gated approach for better outcomes and management
  • Created subscription-based licensing and packages for solution offerings
  • Developed a complete DIY Dashboard for better management of program (Device, Apps, and Subscriptions)
  • Developed a native app development for ‘Live Face Detections’ during voter registrations, security checks, etc. leveraging third-party providers

Business Impact

  • A seamless multiplatform device experience for customer portal
  • 75% effort savings using Automation Framework for Web Application
  • Reduction in support calls and increased efficiency owing to a DIY Portal and insights
  • A quick and hassle-free buying and onboarding experience due to built-in e-commerce
  • Improved platform monetization due to subscription based licensing
  • New offerings and value propositions due to SDK for third-party integration

Technology Stack 

A Biometric Solutions Company Saved 75% Effort With Automation_Tech Stack.webp
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