The client is a French multinational transactional and payment technology solutions provider, serving merchants and financial institutions across the globe. Their solutions span in-store, online, and omnichannel commerce, along with issuing, acquiring, open banking, and digital banking services.
The client required a structured and efficient approach to manage their operational environment, with a focus on the following key areas:
- Reducing delayed turnaround time on networking and firewall tickets, eliminating random task picking to prioritize and follow a structured approach.
- Shifting from reactive to proactive monitoring of enterprise infrastructure to ensure greater visibility and control.
- Effectively managing PCI-DSS compliance tickets within defined timelines to meet regulatory requirements and maintain audit readiness.
- Streamlining migration activities while ensuring timely cleanup of network devices to maintain performance.
Cybage implemented the following solutions to streamline and optimise the client's connectivity ecosystem:
- Optimized ticket management by deploying a FIFO-based model with intelligent priority and severity classification, reducing response times and ensuring zero critical network issues go unresolved within SLA windows.
- Improved reactive firefighting by implementing a real-time monitoring dashboard that delivers proactive, 360° visibility into network device health, keeping infrastructure ahead of failures rather than reacting.
- Fortified security and compliance by documenting and enforcing PCI-DSS audit policies, establishing a robust compliance framework that meets and sustains the highest organizational security standards.
- Hardened the network perimeter by implementing a continuous, systematic firewall rule cleanup process, eliminating redundant vulnerabilities and maintaining a lean, secure, and audit-ready environment.
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