The distribution of environments and data centers across various geographic locations, be they physical or cloud, brings multiple challenges. These challenges range from additional maintenance cost to the need for round-the-clock support or service availability.

Cybage RIM services help in centralizing a robust infrastructure team from one location that can proactively handle all remote infrastructure management issues and any unanticipated challenges. Our team has the expertise in providing clients with customized solutions for their infrastructure needs, enabling our clients to focus on their core business while we take care of their day-to-day tasks.

Cybage RIM support services add value to our clients’ entire IT system by increasing uptime and efficiency. Our services are cost-efficient and operate in compliance with industry security standards. Our SMEs propose the most optimal and customized solutions based on our clients’ budget and needs, after a thorough analysis of their entire infrastructure. Regardless of your business type, size, or location, Cybage can provide a comprehensive, timely, efficient, and secure solution



Helpdesk / Service Desk

  • Helpdesk support
  • IT service desk
  • Remote desktop administration
  • IT service management (ITSM)

Network Operations Center

  • Level 1 incident management
  • Level 2 problem management
  • Monitoring of servers
  • Monitoring network
  • Identifying Network Failure
  • Industry best practice framework (ITIL)

Server Management

  • Data center management
  • Server monitoring and rescue
  • Security management
  • Patching
  • Performance tuning

Network Engineering

  • Configuration and maintenance
  • Design and installation of network devices
  • Migration and upgradation of network devices
  • Control and monitor accesses


  • Alignment of development and IT operations with better collaboration
  • Continuous integration and deployment
  • Process implementation and automation


  • Setup and provision storage
  • Capacity management
  • Network attached storage (NAS)
  • Backup management

Database Administration

  • Monitoring and troubleshooting
  • Capacity planning
  • Backup and recovery
  • Database tuning
  • DB migration